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Frequently asked

FAQ

Everything about ordering custom wine boxes — and if your question isn’t here, just call or text us.

Ordering

What’s the minimum order?
Our minimum is 50 units across most styles. Smaller prestige or sample runs can be quoted case by case.
Is there a maximum order size?
No. We regularly produce runs into the tens of thousands for corporate, retail, and seasonal programs.
Can I order a sample before a bulk run?
Yes. We can produce a pre-production sample so you can approve the physical box — construction, fit, and finish — before the full order. Ask about terms when you request your quote.
Can I mix styles in one order?
Yes. You can combine styles — say engraved wooden boxes for VIPs and kraft carriers for club shipments — and the combined volume counts toward your price tier.
Can I reorder later and match my last batch?
Yes. We keep your artwork, dieline, colors, and specs on file, so reorders match your previous run exactly and move faster.

Design & Artwork

Do you charge for mockups?
No. Mockups are free with unlimited revisions until you approve. You only pay once the design is signed off and production begins.
What artwork files do you need?
Vector files (AI, EPS, SVG, or PDF) are ideal. If you only have a photo or a PNG, our designers will recreate your logo print- or engraving-ready at no charge.
I don’t have a logo — can you help?
Yes. Send a reference — a photo, a sketch, or a description — and our designers will build ready-to-produce artwork for you.
Can you match my brand (Pantone) colors?
Yes. We offer custom Pantone matching on printed and wrapped boxes, and metallic foil in gold, silver, or custom tones. Natural wood and kraft use the material color with your logo engraved or printed.
Can you foil-stamp or emboss the logo?
Yes. Foil stamping (gold, silver, or blind), embossing, and debossing are all available on rigid and wrapped boxes for a premium, tactile finish.
How many revisions do I get?
Unlimited, and always free, until you approve the mockup.

Production & Shipping

How long does production take?
About two to three weeks from approved mockup for standard styles; fully custom sizes or constructions add a short tooling step we’ll flag up front.
Do you offer rush production?
Yes. Rush is available for a firm holiday, event, or ship date — tell us your in-hands date and we’ll confirm what’s possible.
Where do you ship?
Nationwide across the U.S., and internationally on request. See our Shipping Policy for details.
How much is shipping?
Shipping is quoted with your order based on quantity and destination. Boxes ship flat-packed to keep freight economical, then set up on your end.
Will the box protect the bottle in transit?
Yes. Our rigid boxes, foam and molded-pulp inserts, and kraft mailers are designed to cushion a bottle for common-carrier shipping. Ask about mailer options if you ship direct to consumers.
What if my order arrives damaged or wrong?
We make it right. If an order arrives defective or does not match your approved mockup, we remake or replace the affected items.

Pricing & Payment

How much do custom wine boxes cost?
Bulk pricing is by quote; typical ranges run from about $3 per unit for a kraft carrier up to $22 for an engraved wooden box or crate, improving as the run grows. Each product page shows its range.
Why don’t you list exact prices?
Price depends on quantity, construction, size, finish, and decoration method. A quote is the only accurate number — and we return one within a business day.
What payment methods do you accept?
All major credit cards, ACH bank transfer, and purchase orders for established companies and wineries.
Do you offer a price-match or lowest-price guarantee?
Yes. If you have a comparable written quote, we’ll match or beat it — that’s our lowest-price guarantee.

Product & Care

Which style should I choose?
Rigid and magnetic boxes read as premium gifts; wooden boxes and crates are keepsakes; kraft carriers are the economical, eco-forward workhorse for shipping and retail. Tell us your occasion and budget and we’ll recommend one.
What bottle sizes do the boxes fit?
Standard styles fit a 750ml Bordeaux or Burgundy bottle; we can size boxes for magnums, splits, sparkling, or unusual shapes on request — just tell us the bottle.
Is the decoration permanent?
Yes. Laser engraving is burned into wood, foil is heat-stamped into the wrap, and prints are cured — none peel the way a stuck-on label does.
Are the boxes reusable?
Wooden boxes and crates are designed to be kept and reused, which is part of their brand value. Rigid boxes are sturdy enough to reuse as storage; kraft carriers are recyclable.
Can you add inserts for glasses or accessories?
Yes. We can design inserts that hold a bottle plus glasses, an opener, or other accessories for a full gift set — send us the items and we’ll build the cradle.